Wed like to hear from you. If youd prefer to speak to a member of the team on, please call us on: Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Jo Phelps We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. I tried three times and received a message that there was something wrong but no explanation on what the problem was. if(document.createEvent && document.addEventListener) { Clear All. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} HR Director. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. {"hasCustomMembership":true,"hasCustomMinicart":true} You deserve to be treated better especially for what youre getting paid. ERGO Seguros de Viaje Handful of friends made at Staysure. Staysure. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. My dads body was left in the hotel room for over 24 hours. I have given this review 3 starts because I found it very difficult to register online to open an account. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} - Saturday: 9am - 5:30pm We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. If you need to cancel your policy please click here. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. .wsite-button-small .wsite-button-inner {font-size:13px !important;} In the 4 years I was there I hit some sort of bonus each month. Outright being lied to didnt help either. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} View our cookie policy here. longer working hour, monotony work, short holidays. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Having problems? Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Check out what 241,874 people have written so far, and share your own experience. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Were available during the following times: I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Your product is good, and well rated by others, so I gave you 3 stars. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. .wsite-image div, .wsite-caption {font-size:18px !important;} How to make a complaint | Staysure Need help? They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Also, for some of our insurers we may receive a profit share payment if they .galleryCaptionInnerText {} This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. I wasn't entirely happy with the service I got but I don't blame the staff for it. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Dear Mr Brennan Thank you for taking the time to leave a review. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Warm regards,Siobhan. So you can be confident that youve got the right cover, thats tailored just for you. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Application. 2023 Resolver Consumer Online Limited. .fancybox-title {} initEvt.initEvent('customerAccountsModelsInitialized', true, false); If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Thank you for posting your feedback and for recognising we have fantastic people in the business. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Still requesting further information whilst she was on her death bed. _W.isCheckoutReskin = false; We recognise that everyone has ups and downs in their lives and we are always there with support. If you need more help, please visit our FAQ Help Centre. I had to deal with an out sourced company. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Claims We do not process claims for your insurer. We use dedicated people and clever technology to safeguard our platform. I should have asked for the policy to be posted to me. The People Team. Chased and chased and chased to pay. display: block !important; Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Happiness score is 39 out of 100 39. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Companies can ask for reviews via automatic invitations. var initEvt = document.createEvent('Event'); Have a fantastic holiday. It should be made more simple. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. We encourage our colleagues to speak up and stand by our values of being genuine and caring. The first time started out fine then I was transferred . If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department It's quick, easy and totally free. .wslide-caption-text {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} (yes - you get penalised financially for helping customers). A company who has to bang on about diversity isnt a diverse company. Then there was pressure to involve fiends to purchase Staysure insurance. So you can be confident that youve got the right cover, thats tailored just for you. - Calling from outside the UK: 0044 1604 210 845 Pros & Cons are excerpts from user reviews. achieve performance targets across their product portfolio. Overall experience. Do you agree with Staysure Travel Insurance's 4-star rating? I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. #wsite-title {font-size:36px !important;} Anyone can write a Trustpilot review. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Get in touch with us if youd like to make multiple changes to your policy. Wednesday 28 December: 8:30am 8pm If you need to cancel your policy please click here. Unhappy with your Staysure experience? Have a fantastic holiday. Thank you for your feedback and sorry to read your comments. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Warm regards,Ross, I have had holiday insurance with you for a couple of years. If you want to claim on your policy you should contact the Absolute despicable bunch of cowboys. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. . process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Grandchildren did not have to suffer for me. } Have a fantastic holiday. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Verify your email to use filters. My sincere apologies for the frustration and inconvenience caused. achieve performance targets across their product portfolio. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Staysure is a trading name of TICORP Limited. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. I contacted you twice. 2730-055 Barcarena, Customer Services Department Will look around for my next policy. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} The operator was very efficient, helpful and knew his business. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. I was really impressed how EASY and QUICK to claim and get the money back. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Best and worst companies at resolving issues. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. (function($) { .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Get started with your Free Employer Profile. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Have a fantastic holiday. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. .mobile-nav .icon-caret { } Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thank you for posting your comments. They subsequentialy told me to claim for myself. . You can be certain that youre talking to the right person at the right time. We class a complaint as any expression of dissatisfaction whether written or verbal.. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. false, #wsite-content h2.wsite-product-title {} Also, for some of our insurers we may receive a profit share payment if they .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} See if we've answered your question in our Covid Help Centre . We also ensure all reviews are published without moderation. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. - Sunday: 10am - 4pm. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. .blog-header h2 a {} Customer Service Representative interview process at Staysure. } Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. The support which is only a call away is fantastic. Thank you for your positive comments regarding our training team. - Calling from within the UK: 0333 014 4512 #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. They are not authored by Glassdoor. I dont know what Id have done without them. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. I was able to buy the policy only by starting afresh with a new email address and not creating an account. left: 0 !important; .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. .wsite-menu-default a {font-size:16px !important;} It goes against our guidelines to offer incentives for reviews. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Consiglieri Park Estrada Consiglieri Pedroso, Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Contact Staysure customer service Resolver can help you send your complaints to Staysure. .wsite-menu a {font-size:14px !important;} $(function() { TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. I got an online quote and with no warning it increased in 1 minute by about 40. It left me feeling nervous whether Ive done enough to declare everything. Staysure is a good place to work, the training is good. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. I would like to reassure you that Staysure take all feedback about our products and services very seriously. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Wishing you all the best for the future. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. .wsite-button-inner {} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB This was just batched in with any normal claim, just as if Id lost my purse. Policy came through as expected. The operative on the phone was superb and I thank her for guiding me so expertly through the process. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Get started now and lets get this sorted. Despicable service from dishonourable people. We hope this will continue to inform and provide insight to our employees on the decisions we make. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Have a fantastic holiday. There was a slight downside of having to wait for about 10 minutes. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Dear Anne Parry,Thank you for your 5 star review. This was done because they said I owed them holiday which they asked me to take as compassionate leave. We also ensure all reviews are published without moderation. My dad died whilst abroad, he was insured with stay sure. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;}