. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. This company has the worst customer service I have ever experience in my life. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Lorraine Brule Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Doing so will take you to a sign-in page. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I have stopped all payments since then due to loss of job and relocation for school. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Best, I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. I have been charged for restoration fees even though the office was not restored at the time of my move in. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` I would like you to please confirm the receipt of the letter and the cancellation. I was blessed to have the opportunity to be part of the church. We are a seasonal business and up until this year it worked for us. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. You can check these emails in the Account > Documents section of your online account. One such way weve used before, is going through the Gourmet Society x DragonPass portal. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Transparency is very important in everything that we do. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Global Customer Service at Regus. Once a class has ended, no changes can be made . Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. I wish you all the best for all your future endeavors. Please log on to your online account and check that your phone number and email address are correct. We also ensure all reviews are published without moderation. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. This was not pointed out to me when I signed up for my virtual office. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. No customer service, no support, hang up phonecalls,, no email reaction I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Kind regards, and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I would like to request you to cancel my membership with you kindly. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Turned up at 450 Bath Road, Heathrow. I checked my email and didn't see any confirmation emails from Regus. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. This company bills you for services you do not use. This does not apply to contract's renewal or expansion. Thanks for the heads up on this. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I read all the negative reviews here and I agree We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. If you refuse to pay their bogus invoices they will send you to collections. How easy is it to get a hold of customer service at regus? She advised me to consult the Agreement, which I did. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. This comment was posted by a verified customer. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Advice STAY AWAY, Products used:Virtual office Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Thank you, Have anyone walk away from regus hidden automatic renewal. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Your satisfaction is very important. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Looking forward to getting your confirmation receipt. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Hi Frank, Im sorry that you feel this way. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. They will ignore your requests and continue to bill you. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Otherwise, Preferential is better for those who visit 8-13 lounges a year. Paid for parking online and have now received parking ticket from private company. Passes purchased in this way are non-transferable and not changeable. We apologize for any inconvenience caused. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Access thousands of business lounges across the world simply turn up and get to work. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. think about how low this company is. Best regards,Michelle SpireAssistant Global Customer Service at Regus. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Building issues almost daily, with zero empathy for the tenants of their spaces. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Regus flagged this review for containing harmful or illegal content.Read more. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. This was the most frustrating service that I ever experienced. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Is it through the same avenue as mentioned in this guide? These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Stay away!! At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Search for participating airport lounges and eateries here . please give me my refund." The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. I understand that youre disappointed. Man, that would be dirty. No refund/credit if less than 10 days. You should receive your refund within 30 days after your end date. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Kind regards, They sited the non renewal clause but I have no copy of the contract in my account. I have little to no faith that I will receive my deposit without hassle. Gain trust and grow your business with customer reviews. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Best regards, Global Customer Service at Spaces. It was an outstanding experience at the gym. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Regus offers flexible, high-quality and relatively inexpensive office space. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. It is clean and smart and well organised. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. They are scammers, and incredibly dishonest. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Trustpilot is assessing this review in accordance with our flagging process. This company is completely disorganized, and crooked. Yes. Kind regards, Lorraine BruleGlobal Customer Service at Regus. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. Some of the staff that work the front offices are nice but the good ones leave quickly. I contacted Regus immediately to explain the situation and cancel my service. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. If you don't reply to that email you get locked into a contract. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We use cookies to improve your experience and deliver personalised content. Won't be a good idea until they change their management. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. So I assumed the purchase transaction failed and chose a different vendor. Guests are not included, so anyone entering with you will be charged US$31 per person. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. This company responds to reviews on average within 3 days. Do you think the lease would end, with no consequences for Regus or the member? AvenueErie Rhode Island 24975. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At the end of your contract, they will automatically renew you without a signature and without consent. I would not recommend thia company. Products used:I signed up for a virtual office space. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I understand and appreciate that youre disappointed, and would really like to help. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. I look forward to receiving more information from you. What the heck? Companies can ask for reviews via automatic invitations. And that`s why I decided to write this post because. Global Customer Service at Regus. All our agreements automatically renew before their term finishes for an equal length to the previous one. Lorraine Brule Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Regus received the letter and allowed me to cancel my agreement with them! For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. but when u need support / CS to talk and solve ur problems its literally non existant. Please email me at lorraine.brule@regus.com with your company name and details. Service 110 Value 107 Shipping 48 hb```a`` Regus membership gives you access to workspace in thousands of locations around the world. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. The answer is: it depends who you ask. Mailforwarding, Hi Martin, Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. i want to cancel they said i cannot. Get help. Using Solstice Conference to link video call to the equipment in a meeting room. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Transparency is very important to us, and all services can be opted in/out through your online account. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Receptionist only can communicate by email, even for the most important things for your business. Today I haven't visited a Regus office in over two years yet the bills keep coming. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. I entered card for both. The company left an official comment on this complaint. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). It is IMPOSSIBLE to get them to stop charging. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Let us find the workspace that`s right for you and your team. Assistant Global Customer Service at Regus. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Zero customer service, particularly regarding billing. its auto renewed. Have a question or issue with your current products and services? We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Lorraine Brule A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Today Sandra replied to my messages on both message boards and via email. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! A member of my team has already contacted you and discussed the situation. Lorraine Brule Your termination will be automatically confirmed by email. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. I would love the opportunity to help further but havent been able to identify your account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. * All prices quoted are valid at the time of application, based on 24-month contracts. Membership: 2.3.1. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Thank you for your consideration. We hold a pre-authorisation charge of GBP14.75 on all new registrations. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Here is a simple format for writing this letter , To, Michelle Spire Prior to any renewal, our customers receive courtesy email reminders. Your language and other settings can be amended through your online account i. E., myregus.com. They charged us for three months after we cancelled in August. She said it reverts to a month-to-month, but to review the Membership Agreement. Our membership options give you the flexibility to choose how, when, and where you work. Account Number: [protected] It then states that you must provide this written notice at least three months before that end date. Wow, Hi Jane, Hard revenue focused. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. To my horror, the contract sent was being auto renewed without my consent. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Its clear from reading your comments that the main reason for your review is that of your agreement. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. I refused to pay for a service that their system just added to my account until this issue was resolved. Frustrated I shut down the second account as well. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that This answer was rated: . My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. This is a very unprofessional way of handling the situation as this concerns health and safety. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Thanks again for your comments which help us improve. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Verification can help ensure real people write reviews about real companies. This is the first time I am ever writing a negative review for any company in my life. If processed correctly online, we would not be able to ignore your requests. In the next paragraph, you should ask the authority for confirmation of cancellation. With office and coworking membership, can I keep using the same private office for consecutive days? The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Guide to the DragonPass lounge membership program. You can reach out to them by raising a query via the online account (help section). Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. This cost me: due to insufficient funds. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). And if you don't pay up they'll try to ruin your credit. Membership: 2.3.1. Platinum Plus costs about $300 more, but it really wasn't clear why. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. The payments have since been sent to . However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. 205 0 obj <>stream I replied and explained that these terms were written in an intentionally deceptive and unclear way. Do not use this scam company at all costs Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Best regards,Michelle Spire. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. We have sadly been with Regus since 2013. This should not come as a surprise to any customer. 25% off. The additional increase in your monthly fee is due to the annual indexation. First month - $650 And, therefore continuing the membership is not possible anymore. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Just happened to me when I signed up. I await their reply. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. I apologise if you are not completely satisfied with the service. If you don't request the refund, they keep it. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so.