$291.18/mo Est. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Nothing that the salesman presented to us was All-Inclusive resorts may charge a mandatory all-inclusive fee. *****. Some property-based clubs claim, or at least imply, that your membership is an investment. The complaint has been investigated and resolved to the customers satisfaction. My dad had this happen and he called them and said he was not paying anothe dime. Who do I contact??? You can call member services, leave messages and never get a call back. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Interested in Palmera Vacation Club? From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Hawaii TAT Broker ID #TA-023-193-6000-01. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. purchase it back from us. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. Must call to book. First off, I want to say that the people from Palmera are so hard to get ahold of. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. He showed us the availability for the following year during the same week we purchased. Were prepared to leave until our salesperson (professional liar) told us that they would buy our timeshare and that the $16k could be used to buy a membership at Palmera. They offered to purchase our other timeshare in exchange for purchasing their timeshare, within 6 months. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . Theyre also applicable regardless of the comments tone. and I fell for it. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. In fact, you can travel to4,200+ RCIaffiliated resorts in 110 countriesaround the world.*. Reply. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. Bottom line: Palmera VC is a scam. Why? BBB is here to help. Unlimited Vacation Club - Members Only Please! CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. At this point I just wanted to get my money back and get out of there. They promised it would be sold in 3. Our records indicate the company failed to respond to the one complaint brought to its attention. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . Now, multiply this over the next 50 to 60 years. Vacation Club. This will surely increase the credibility of your complaint. Like all the other complaints prior to me. I've left messages and emails for Joe P. & Sheldon Stanhope, none of which have been returned and they are never available. Need to file a complaint? Can any body help me? In reality, timeshares are not bad. After purchasing, I was told to just click Book Me and schedule my trip. Barcelo bought out Occidental right . He seemed very nice and personable at first. Each unit is professionally decorated and refurbished every year. We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. It was basically, sorry sucker attitude. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. On their websites, both businesses proclaim the best deals on vacations. The letter I sent via fedex was received by someone at PCV this morning. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Our records indicate the company failed to respond to the one complaint brought to its attention. Check the spelling of your query. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. View Details. Copyright 2020 Business Consumer Alliance All Rights Reserved. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. At our age changing made sense if this transition occured. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? NEARBY AMENITIES. How many people normally accompany you? 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered Hawaii TAT Broker ID #TA-023-193-6000-01 How do they get away with this? Unfortunately, last year, we believed what they were telling us and bought points with Palmera. This is a multi-location business. Usage Type Annual . Taxes, additional fees and charges may apply. How do I get out of this? Click here to get notifications about new complaints of Palmera Vacation Club. We returned RCI, LLC is not responsible for any activities or services provided third party providers. Points 3,000 . Some systems only allow USPS. This is the version of our website addressed to speakers of English in the United States. The club promoter is making a profit somewhere along the process. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Nothing that the salesman presented to us was true. Pay only $199USDon your exchange fee when you book select Orlando resorts. We didn't start to look into it more until we got home Sunday night. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. Of course, this was not mentioned. Our ETA was just after 5, so I wanted to call in. Write reviews, ask and respond to questions, He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. They lie right to your face and then remind you that nothing they say is legally binding! Barcelo/occidental vacation club is a rip off. Click here to explore the Palmera Portfolio. Time share oversere haven't got anywhere yet. We have had two BAD ENCOUNTERS with Palmera. Does anyone else have experience with this and any advice? After reading the contract, I did not feel comfortable. Weeks Float . We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. Villa del Palmar timeshare reviews show that regardless of all amenities that these resorts offer they are scam experts at what they do, the Villa group timeshare personnel know how to talk like professionals, negotiate like professionals and rob money from you like professionals, many people have fallen victim, so protecting yourself from a Villa del Palmar timeshare scam is the best thing you can do. I am respectfully asking for a rapid response. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. According to ARDA, the American Resort Development Association, the average cost of a timeshare in 2019 is $21,445. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. This post has been removed at the author's request. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. This is not the first time that we have had issues with getting people to respond, Desired outcome: 13 Do we have any recourse to either go back to original rules when we joined or get out of contract? We didn't start to look into it more until we got home Sunday night. These may or may not be honest some are clearly outright scams, and others simply inflate the benefits and disguise the drawbacks. The lady I spoke too had no interest. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. Customer Reviews are not used in the calculation of BBB Rating. Others, however, ask you to pay big up front for some promised future benefit. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Recent Reviews The Palmera membership also included a Quest The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives RCI, LLC. Desired outcome: ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. 213. Must call to book. One thing I have now witnesses and everything was recorded just last year before COVID 19. We wouldn't budge. As a matter of policy, BBB does not endorse any product, service or business. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. We asked plenty of questions, figuring 4 heads were . All prices are based in U.S. dollars (USD). ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Save. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. It may not display this or other websites correctly. Repeat this to yourself as often as is necessary. You are using an out of date browser. Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. Seller of Travel Reg. Also publication TIMESHARING TODAY. Sign up for free now, Sign up for free to participate on the website. You must log in or register to reply here. So they could either buy it back or he'd just quit making payments, so they let him out of it. All of the one star reviews that you read are TRUE. Perhaps, the finest resort community along the Atlantic Coastline. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Well guide you through the process. After about another hour, I finally got through to the right person. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). He wanted to sell it, and in the process, we wanted to buy our own t. s. there. ComplaintsBoard.com is a leading complaint resolution website on the Internet. | RCI and related marks are registered trademarks and/or service marks in the United States and internationally. 2023 RCI, LLC. I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. To learn more, check out our blog What is a Timeshare and How Does it Work? World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. I was puzzled by this statement. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website One of the worst decisions of our life. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. Read Also: Sailboat Vacations In The Caribbean. membership takes 45 days to activate, 15 days after you can Start a new search, then select a related item from the autosuggest. Bath 2 . I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. It is not a good financial decision for us right not ($25,000 with $5000 down, $499 a month at 17% interest!). What is the cost??? Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. The comments included "So you like throwing your money away?this is money you already spend on your vacations". There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! legally cancel the contract. Contributions should be travel related. Still no return calls. In We purchased a 3000 point timeshare for $12, 500 from Palmera Extra VacationsSM getaways prices are based on a seven-night stay. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Cancel.We want out of Palmera. Palmera Vacation Club Company. we are convinced we made a BIG mistake and composed a letter to cancel the contract. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. showed us were significantly less than what was actually Desired outcome: I am one of those seniors who purchased on the promise that they would sell current time share. We retained Buyer Beware!!!! available to us. He didn't listen to anything we said at all. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. Should I contact the finance company as well to let them know we have canceled the contract? Hilton Head Island boasts natural beauty along with a playground of outdoor activities. sonyasample@gmail.com. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. All we ask is that you follow a few simple guidelines. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. (free membership giveaway for every 50 subscribers!). Does anyone else have experience with this and any advice? In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. No. No we know why. This offer only applies to new reservations. Resolution Sought Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. Travel benefits are administered by third party providers under contract with RCI, LLC. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. Nothing is free. Taxes, additional fees, and charges may apply. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. Please be wary when you go on this tour. With the average cost of a timeshare, you will have already made up what you paid for and more! One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. go back to original rules when we joined or get out of contract. Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. Consider how much of your income goes towards bills and what you have left over at the end of each month. How much do you spend normally on your hotel? Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises.