Request ID: 7a29b98f6d472a62. If you are purchasing a resale ticket (i.e. Cookie Notice If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. AXS Mobile ID (formerly Flash Seats) - UTATICKETS.com Almost fell for the scam myself until I saw this. Buying Tickets - AXS Help Center I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. It doesn't apply to housemates who aren't family members or due to attend the event. AXS Tickets Reviews 2023 | JustUseApp Reviews If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? mail Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. (The reference number will be emailed to you immediately following submission of the online form). Usaa Insurance Binder Request - All Insurance FAQ Pick your exact se. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. AXS.com Reviews | Read Customer Service Reviews of axs.co.uk - Trustpilot Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. It's all a fan needs, all in one app. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. The partial refund was completed early August 2020. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. On one occasion I got as far as selecting the insurance. If the event is rescheduled, we'll advise what options are available to you. AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman Yes - If customer is prevented from attending because of a government mandate, this is covered. If they pay you now, there's no insurance for them if the new owners are refused entry. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Ticket T's and C's | The O2 AXS refusing to refund ticket cancelation insurance - PayPal Community I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Took about 5-6 weeks and lots of following up but did get all my money back. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Below you'll find an important update on COVID-19 and your events. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. Can I get a refund for a cancelled or postponed event? WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. I bought these from AXS . Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Front row or on the aisle? We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Be the first to know. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Ive also heard similar stories from all of my concert going friends. We act on behalf of a seller (our Client) when selling Primary tickets. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Congratulations! There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. (United States) Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. How do I file a claim and get a refund if I have ticket insurance? Fan Update from AXS They lure you into buying the insurance but little did I know that a refund will be issued . To read the updated Privacy Policy, please. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. What is delivery delay/ticket printing suppression? The availability of tickets is subject to change. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Performed analyses related to call center and ticket insurance costs. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Its for one of the Hyde Park British Summer Time concerts. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. For tickets to events located in Canada, the Service is provided by AXS Group Canada. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Dollars. Official Tickets and Your Source for Live Entertainment | AXS.com x. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Apply for a refund. The event was cancelled/postponed, how do I get a refund? - AXS Help Centre Sorry Peter Kay, much as I love you, my 750 is going elsewhere. 4 days ago. . For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. IT IS NOT AN INSURANCE POLICY. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). 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