For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. 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Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. AtStubHub, our mission is simple: help fans find fun. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. How do I contact? Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Find contact information here. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. My Secret to the Success of Amazon? We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. If a crisis like this had hit us earlier, wed have been in better shape to weather it. 1 if you bought tickets and you have a problem with them. It's often the quickest way to sort something out. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. WebOUR PARTNERS. WebStubHub's Field Operations. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. hours. Copyright 2021 by Sukhinder Singh Cassidy. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. How do I ask Stub Hub to list an event for which I have tickets? Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Founder oftheBoardlist, Former President ofStubHub at. I ordered tickets but can't view them online even with the access code. To subscribe, click on the button below and copy the URL into an RSS reader. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. StubHub was a brand I knew and loved. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Call 1-866-788-2482 to speak to a customer service representative from StubHub. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Lots of answers to questions are in our FAQ. Personally, though, I found it disappointing. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Picking up your tickets at one of our Last Minute Service Centres? Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Within nine months of my arrival at StubHub, thats exactly what happened. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Musk Made a Mess at Twitter. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Search through past posts using the search bar at the top of the forum page. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Every order is 100% guaranteed. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Stubhub serves customers worldwide. If you buy through links on our site, we may earn a commission. Enjoying This Built In Excerpt? Luckily, weve compiled (and tested!) To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Come join us to plan your next live event experience! Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Choose Possibility: Take Risks and Thrive (Even When You Fail). Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Join the list. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. His digital chapbook, The Internet, was also published in TL;DR Magazine. WebStubHub is an American ticket exchange and resale company. Personally, though, I found it disappointing. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. 2 if you have questions about buying tickets. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. Thanks to all authors for creating a page that has been read 52,013 times. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Thanks for your message we aim to get back to you within 24 hours. Buy Sukhinders Book! The more I learned about StubHub, the more excited I became. This article has been viewed 52,013 times. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. The Company offers tickets for live sports, music, and theatre events. By signing up you are agreeing to receive emails according to our privacy policy. HEADQUARTERS. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Somehow, Id have to navigate us through it. We use cookies to make wikiHow great. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. customersupportuk@stubhub.co.uk. Evaluating all of these factors, I agreed to join the company. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Find startup jobs, tech news and events. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Our RSS feed includes all eBay news articles published on this website. Arnaud Collin Global Head of Marketing. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. wikiHow is where trusted research and expert knowledge come together. 3 if you sold tickets already and have an issue. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. The transaction, subject to customary closing conditions, is expected to close in mid-2016. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Surviving wasnt easy. You should not rely on any forward-looking statements. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. the exact pickup location and times. Contacting StubHub While StubHub does not offer live chat, they do have a phone This article was co-authored by wikiHow staff writer. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. WebHow To Contact StubHub Corporate Office Headquarters. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. She has a successful track record scaling and growing businesses internationally. Stubhub serves customers worldwide. NYC Flagship Office - Stubhub. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub gets a lot activity from users on Facebook than it does on Twitter. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. StubHub will refund your money if an event is cancelled or moved. All Rights Reserved. We give them a time frame to offer Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. In 2017, eBay enabled $88 billion of gross merchandise volume. Oscar Ferruz Director of Supply, Primary and Operations. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ To provide a deeper support system beyond grants, we lend our StubHub is an eBay company (EBAY). At StubHub, our mission is simple: help fans find fun. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. To subscribe, click on the button below and copy the URL into an RSS reader. In 2018 and 2019, eBay faced mounting pressure from shareholders. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Joel Santirso Senior Product Manager. Being OK With Spectacular Failure. Our RSS feed includes all eBay news articles published on this website. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). stubhub inc. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. form" and let us know how we can help you. Then came the coconut, an event none of us could have predicted. We'll do our best to get back to you in the next 24 hours. Check your order confirmation email for Joo Almeida D'Ea Head of Integration Office. They mention on their website that you should call their normal customer service number to ask about adding an event. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Jeff Zwelling TBD. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. WebSend us a message. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Terms of the deal are not being disclosed. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Open our virtual assistant, click on "Contact form" and let us know how we can help you. In 2015, eBay enabled $82 billion of gross merchandise volume. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Does StubHub have live chat? And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Stubhub, Inc. operates as an entertainment ticket agency. Restrictions apply. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Eric Baker Founder. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Singh Cassidy will be based in StubHubs San Francisco headquarters. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". In February of 2020, we sold StubHub for $4 billion. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. 4 if you have questions about listing tickets. Include your email address to get a message when this question is answered. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Its possible that someone with an identical problem has posted for help before. How do I get my tickets back if they didn't sell? Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. 199 Fremont Street, Floor 4. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. The implications for my own role at StubHub were uncertain. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. The Company offers tickets for live sports, music, and theatre events. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. 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